Policies

RETURNS:

If you are unsatisfied with your order for any reason, you will receive a 50% refund if the shoe has been visibly worn. If the shoes has not been worn, a FULL refund may be issued within 30 calendar days of the purchase. 

 

ORDER FULLFILLMENT:

Upon placing an order, please allow 2-3 business days for your order to be processed. Orders are shipped Thursday-Saturday.

There are two options available:

• Pickup (STT ONLY): Pickup instructions will be given with the order confirmation and must be adhered to. If you are unable to pickup your order for any reason, a delivery may be arranged for a $10 fee.
• Shipping: All orders will be shipped via USPS as a priority package which arrives in 3-5 business days. We are not responsible for any delays or inconveniences that may occur (including theft). 

 

PRE-ORDERS:

If an order is a pre-order, please understand that our product may take 5-6 weeks to arrive.  Pre-ordering allows customers to secure their item as products are on a first-come, first serve basis. 

 

WARRANTY:

Customer satisfaction is very important to us. In the event you receive a defective product that is a result of faulty craftsmanship or material, we will replace the item for free but shipping must be paid by the customer. 

Please do not hesitate to reach to our customer service team via email at tenomllc@outlook.com