Refund policy

 

At TENOM The Label, we strive to provide you with luxury footwear and accessories that you'll love. If for any reason you’re not completely satisfied with your order, we are here to help. Please review our return policy below:

1. Return Eligibility:

  • If the item has NOT been worn: You may receive a full refund or exchange within 5 calendar days of your purchase date.
  • If the item has been visibly worn: A 50% refund or exchange may be issued. We understand that sometimes items may not meet your expectations, and we want to offer a fair solution.

2. How to Request a Return:

  • To initiate a return or exchange, please contact us at tenomllc@outlook.com.
  • Your request must include the following:
    • Full Name
    • Phone Number
    • Order Confirmation Number

3. Refund Process:

  • Once your return is approved, we will issue a refund to the original payment method or process your exchange, depending on your preference.
  • Please allow up to 7 business days for the refund to appear on your account.

4. Shipping Costs:

  • Customers are responsible for return shipping costs unless the item is defective or the wrong item was shipped.

5. Conditions for Return:

  • Items must be returned in their original, unworn condition, with all tags, packaging, and accessories intact.
  • Footwear must not show signs of wear, such as scuffs, stains, or dirt.

If you have any questions or concerns about our return policy, please don’t hesitate to reach out. We want you to be completely satisfied with your purchase and will do our best to resolve any issues.

Contact Information:

Email: tenomllc@outlook.com
Website: www.tenomtl.com